Request deletion of your Arbor account
Jonathan Isidoro, operating Arbor, handles account and privacy requests.
Submit a request
Sign in and use Account & privacy in Settings to request account deletion. If you cannot access the app, email support@arbor.ph from your account email address. You do not need to install the app. Include that you want your Arbor account and associated personal data deleted. Never send your password, account tokens or investment statements.
We assess ownership proportionately and will explain any further verification needed. An authenticated request does not require another support message.
What happens next
Normal account use and new reminders stop while a request is reviewed. Signing in does not withdraw it. You may explicitly cancel before irreversible erasure starts, and may optionally download your information first. Deactivation is different: it preserves your records and can reopen on a fresh sign-in.
Our operating targets are acknowledgment within two business days, assessment within seven calendar days and ordinary completion within 30 calendar days after identity verification. We aim to update delayed requests weekly. These are service targets, not guaranteed or statutory deadlines.
Deletion and retained information
Account deletion concerns your profile, recorded holdings and investment history, planning check-ins, pending tasks and associated account information. Shared market data is not your account data. A specific legal claim or other justified retention need may affect limited categories; we will explain the reason and review it rather than treat all audit records as exempt.
Provider logs, backups and support correspondence may need separate handling. We will distinguish active-system deletion from specifically retained or pending provider copies in the completion response. This page does not promise immediate permanent erasure of every provider copy.